1. Your overall satisfaction with Hongzheng products and services is 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①Price ②Quality ③After-sales service ④Date of delivery

☆☆☆（三颗星或以下）：不满意原因	①Price ②Quality ③After-sales service ④Date of delivery

2.How do you like the qualities of Hongzheng products in the process of using ekem products ? 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①Price ②Consumption ③Stability ④Appearance ⑤Corrosion ⑥Others_____________

☆☆☆（三颗星或以下）：不满意原因	①Price ②Consumption ③Stability ④Appearance ⑤Corrosion ⑥Others_____________

3. Whether you will continue to cooperate with ekem? 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①Price ②Quality ③After-sales service ④Date of delivery

☆☆☆（三颗星或以下）：不满意原因	①Price ②Quality ③After-sales service ④Date of delivery

4. Which aspect do you think the Hongzheng products need to be improved? 1 2 3 4 5

	①Price ②Consumption ③Stability ④Appearance ⑤Corrosion stability ⑥Others_____________

	①Price ②Consumption ③Stability ④Appearance ⑤Corrosion stability ⑥Others_____________

5. Price comparison between ekem additives with international brand prices 1 2 3 4 5

	①Less than 20% ②Less than 10% ③Pretty much ④Even higher

	①Less than 20% ②Less than 10% ③Pretty much ④Even higher

6. Price comparison between Hongzheng additives with domestic brand prices 1 2 3 4 5

	①Less than 10% ②Pretty much ③Higher than over 10% ④Higher than over 20%

	①Less than 10% ②Pretty much ③Higher than over 10% ④Higher than over 20%

7.How do you like the service quality of ekem? Including date of delivery, timeliness of techni 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①Date of delivery ②Timeliness of technical services ③Success rate of processing failure ④others __________

☆☆☆（三颗星或以下）：不满意原因	①Date of delivery ②Timeliness of technical services ③Success rate of processing failure ④others __________

8. Comparison of consumption between 221 alkaline brightener and your previous light agent 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①Pretty much ②Greater consumption

☆☆☆（三颗星或以下）：不满意原因	①Pretty much ②Greater consumption

9. Comparison of electroplating time between 223 alkaline brightener and your previous applying proc 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①Pretty much ②Much more time

☆☆☆（三颗星或以下）：不满意原因	①Pretty much ②Much more time

10. Comparison of consumption between 921 acidity brightener and your previous light agent 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①Pretty much ②Greater consumption

☆☆☆（三颗星或以下）：不满意原因	①Pretty much ②Greater consumption

11. Could the corrosion resisting property of TS-610 high corrosion-resisting bright blue passivatio 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	Fill in the customer requirements

☆☆☆（三颗星或以下）：不满意原因	Fill in the customer requirements

12. Could the corrosion resisting property of TS-263 is able to meet your requirements? 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction

☆☆☆（三颗星或以下）：不满意原因

13. The brightness of the product can meet your requirements 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①The appearance brightness is uneven ②Fogging ③others __________

☆☆☆（三颗星或以下）：不满意原因	①The appearance brightness is uneven ②Fogging ③others __________

14. Could the ekem products is able to meet your requirement of salt fog time? 1 2 3 4 5

☆☆☆（(Three stars or less)：Fill in: your requirement of salt fog time	White rust_____~_____ Red rust_____~_____

☆☆☆（三颗星或以下）：您盐雾时间要求	White rust_____~_____ Red rust_____~_____

15. What products of Hongzheng have you used before, and why don’t you keep using? 1 2 3 4 5

16. Ekem technical personnel’s ability to communicate and solve on-site problems 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①No improvement for the problem ②The problem is improved, but not completely ③Inefficiency ④Bad service attitude

☆☆☆（三颗星或以下）：不满意原因	①No improvement for the problem ②The problem is improved, but not completely ③Inefficiency ④Bad service attitude

17. How many times of plating solution laboratory analysis or technical services do you want to be p 1 2 3 4 5

	①One time ②Two times ③More than three times

	①One time ②Two times ③More than three times

18. Feedback timeliness after we receive your call 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①8 hours later ②24 hours later ③48 hours later

☆☆☆（三颗星或以下）：不满意原因	①8 hours later ②24 hours later ③48 hours later

19. If the failure is not handled well, whether technical personnel has been arranged to come to ser 1 2 3 4 5

☆☆☆（(Three stars or less)：Main reasons of dissatisfaction	①48 hours later ②No personnel has been arranged to come

☆☆☆（三颗星或以下）：不满意原因	①48 hours later ②No personnel has been arranged to come

20. What do you think are the advantages and disadvantages of Hongzheng products compared with other 1 2 3 4 5

21. What are your valuable recommendations for ekem ? 1 2 3 4 5